How ServiceNow Enterprise Architecture Actually Calculates an Application Score

How ServiceNow Enterprise Architecture Actually Calculates an Application Score

What the scoring job reads, how each indicator is normalized, how weights combine, when the score is written, and the four settings…
5 min read
AI Guardian in ServiceNow, Three Guardrails and When to Block

AI Guardian in ServiceNow, Three Guardrails and When to Block

5 min read
The CMDB and CSDM architect's checklist for the Australia release

The CMDB and CSDM Architect’s Checklist for the Australia Release

5 min read
What a CMDB composite index is and why it slows the Australia upgrade

What a CMDB Composite Index Is and Why It Slows the Australia Upgrade

5 min read
Running a CMDB assessment, the checklist I use

Running a CMDB Assessment, the Checklist I Use

9 min read
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ITOM

Discovery, Service Mapping, MID Servers and cloud integrations. How ServiceNow…

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Enterprise Architecture

Planning, designing and scaling ServiceNow instances, data flows and…

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IT4IT

IT4IT 3.0 and the reference architecture behind modern IT management.

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AI

Artificial intelligence in general, AI on the Now Platform, and AI Control Tower.

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CMDB & CSDM

The CMDB and the Common Service Data Model: lifecycle, relationships and…

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Four nested rings labelled AI, Machine Learning, Deep Learning and Gen AI on a violet background

ServiceNow AI, an Introduction for Implementation Teams

Most ServiceNow AI projects I have been near start the same way. The licence is signed, Now Assist is…
4 min read
Six numbered tiles: Prompt, Response, LLM, SLM, RAG, Training vs Inference

Six Terms You Need Before Any Conversation About Generative AI

Every generative AI conversation at work runs on the same half dozen words, and most of the confusion…
5 min read
Dashed empty circles on the left becoming filled amber circles on the right, illustrating Model ID being populated by the CSDM Product Model Assignment job

CSDM Product Model Assignment: The Job That Gives Every Business Application a Model

Open a business application in EA Workspace on a freshly configured instance and look for the Product…
6 min read
Fourteen toggle switches, six set and eight to know, for ServiceNow Enterprise Architecture system properties

The System Properties That Shape ServiceNow Enterprise Architecture

Why the rationalization chart hides retired applications, why costs show in dollars, why incident…
4 min read
The numbers one to nine in a row, the nine highlighted, for the Enterprise Architecture scheduled job run order

The Scheduled Jobs Behind ServiceNow Enterprise Architecture, and the Order to Run Them

About twenty scheduled jobs write everything EA Workspace shows. Nine of them must run in a fixed…
5 min read
A post sensor script deriving VM Lifecycle Stage and Status from Install Status

Pattern Pre Post Scripts, Part 2: A Real Post Sensor Script, Debugging and Pitfalls

Part 2 gets practical. A post sensor script from production that derives VM Lifecycle Stage and Status…
6 min read
The five steps of a pattern run with Pre Execution, Pre Sensor and Post Sensor script slots highlighted

Pattern Pre Post Scripts, Part 1: Fixing What Patterns Cannot Do

Patterns cannot read the CMDB and cannot decide not to write a CI. Pre Post Processing Scripts fill…
5 min read
Solaris server linked to guest LDOM by name instead of object_id

Fixing Missing Solaris Server-to-VM Relationships in ServiceNow Discovery

Solaris discovery creates the server and instance CIs but never links them, because the OOB…
4 min read
The MID Server, engine behind Discovery, Orchestration and Integrations

MID Server, the Engine Behind Discovery, Orchestration, and Integrations

Every ServiceNow architect eventually learns this truth: your instance is only as good as your MID…
6 min read
The five pillars of ServiceNow AI Control Tower

The 05 Pillars of ServiceNow AI control Tower

In the first part of this series on ServiceNow AI control tower, we talked about why enterprises need…
3 min read