CMDB & CSDM

The CMDB and the Common Service Data Model: lifecycle, relationships and getting the data right.

What a CMDB composite index is and why it slows the Australia upgrade

What a CMDB Composite Index Is and Why It Slows the Australia Upgrade

The Australia release adds a composite index to cmdb_ci. What an index is, why building one scales…
5 min read
Running a CMDB assessment, the checklist I use

Running a CMDB Assessment, the Checklist I Use

Six areas, two weeks, one report. The CMDB assessment checklist that leads with the OOB ServiceNow…
9 min read
Dashed empty circles on the left becoming filled amber circles on the right, illustrating Model ID being populated by the CSDM Product Model Assignment job

CSDM Product Model Assignment: The Job That Gives Every Business Application a Model

Open a business application in EA Workspace on a freshly configured instance and look for the Product…
6 min read

Demystifying CMDB Lifecycle Stage and Status in ServiceNow

Feeling lost with ServiceNow Lifecycle Stages? You are not alone. Many people find the terminology a…
4 min read