Enterprise Architecture

Planning, designing and scaling ServiceNow instances, data flows and integrations across the enterprise.

ServiceNow Enterprise Architecture implementation sequence, eight steps in order

ServiceNow Enterprise Architecture Implementation Sequence, Eight Steps in Order

Eight steps for implementing ServiceNow Enterprise Architecture in the order the data needs.…
6 min read
How ServiceNow Enterprise Architecture Actually Calculates an Application Score

How ServiceNow Enterprise Architecture Actually Calculates an Application Score

What the scoring job reads, how each indicator is normalized, how weights combine, when the score is…
5 min read
Dashed empty circles on the left becoming filled amber circles on the right, illustrating Model ID being populated by the CSDM Product Model Assignment job

CSDM Product Model Assignment: The Job That Gives Every Business Application a Model

Open a business application in EA Workspace on a freshly configured instance and look for the Product…
6 min read
Fourteen toggle switches, six set and eight to know, for ServiceNow Enterprise Architecture system properties

The System Properties That Shape ServiceNow Enterprise Architecture

Why the rationalization chart hides retired applications, why costs show in dollars, why incident…
4 min read
The numbers one to nine in a row, the nine highlighted, for the Enterprise Architecture scheduled job run order

The Scheduled Jobs Behind ServiceNow Enterprise Architecture, and the Order to Run Them

About twenty scheduled jobs write everything EA Workspace shows. Nine of them must run in a fixed…
5 min read
Managing and expanding your ServiceNow architecture

Managing and Expanding Your ServiceNow Architecture

In the first two articles of this series, we explored why planning architecture matters and how to…
3 min read

From Blueprints to Build: Designing ServiceNow Instances, Data Flows, and Integrations

In the first article of this series, we talked about why architecture matters and how it sets the…
4 min read
The hidden foundation of ServiceNow success, planning your architecture

The Hidden Foundation of ServiceNow Success: Planning Your Architecture

Most organizations that adopt ServiceNow do so with excitement. Dashboards, automation, AI-powered…
4 min read