ITOM

Discovery, Service Mapping, MID Servers and cloud integrations. How ServiceNow sees your infrastructure.

The five steps of a pattern run with Pre Execution, Pre Sensor and Post Sensor script slots highlighted

Pattern Pre Post Scripts, Part 1: Fixing What Patterns Cannot Do

Patterns cannot read the CMDB and cannot decide not to write a CI. Pre Post Processing Scripts fill…
5 min read
Solaris server linked to guest LDOM by name instead of object_id

Fixing Missing Solaris Server-to-VM Relationships in ServiceNow Discovery

Solaris discovery creates the server and instance CIs but never links them, because the OOB…
4 min read
The MID Server, engine behind Discovery, Orchestration and Integrations

MID Server, the Engine Behind Discovery, Orchestration, and Integrations

Every ServiceNow architect eventually learns this truth: your instance is only as good as your MID…
6 min read

When Cloning Breaks Your Service Graph Connectors: Lessons from AWS & Azure Integrations in ServiceNow

If you have ever worked with Service Graph Connectors in ServiceNow especially the ones for AWS or…
3 min read
Securing MID Servers in FedRAMP ServiceNow with mTLS

Securing MID Servers in FedRAMP ServiceNow with mTLS

In a FedRAMP compliant ServiceNow environment, storing usernames and passwords for MID Servers is not…
4 min read

Troubleshooting Service Mapping in Deny-All, Permit-by-Exception Environments

In complex enterprise environments, building accurate service maps often comes with unique challenges.…
2 min read

The DenyAll Mindset: Implementing ServiceNow ITOM solutions in Government and Defense Envionments

When deploying ServiceNow ITOM solutions in highly secure environments, technology alone isn’t enough.…
3 min read

When Trust Goes Both Ways: TLS vs mTLS Explained Simply

In today’s digital world, trust is everything. Whether you are logging into your bank, shopping…
2 min read