Kiran Kumar Chitrada

Digital transformation leader, ServiceNow AI Architect and Enterprise Architect. Writes about ServiceNow ITOM, CMDB and CSDM, and enterprise architecture at GlideTalks.
AI Guardian in ServiceNow, Three Guardrails and When to Block

AI Guardian in ServiceNow, Three Guardrails and When to Block

5 min read
The CMDB and CSDM architect's checklist for the Australia release

The CMDB and CSDM Architect’s Checklist for the Australia Release

5 min read
What a CMDB composite index is and why it slows the Australia upgrade

What a CMDB Composite Index Is and Why It Slows the Australia Upgrade

5 min read
Running a CMDB assessment, the checklist I use

Running a CMDB Assessment, the Checklist I Use

9 min read
Four nested rings labelled AI, Machine Learning, Deep Learning and Gen AI on a violet background

ServiceNow AI, an Introduction for Implementation Teams

4 min read
Six numbered tiles: Prompt, Response, LLM, SLM, RAG, Training vs Inference

Six Terms You Need Before Any Conversation About Generative AI

5 min read
The numbers one to nine in a row, the nine highlighted, for the Enterprise Architecture scheduled job run order

The Scheduled Jobs Behind ServiceNow Enterprise Architecture, and the Order to Run Them

5 min read