CSDM

The CMDB and CSDM Architect’s Checklist for the Australia Release

What changes for CMDB and CSDM on the Australia upgrade whether you act or not, what was removed, what…

Running a CMDB Assessment, the Checklist I Use

Six areas, two weeks, one report. The CMDB assessment checklist that leads with the OOB ServiceNow…

CSDM Product Model Assignment: The Job That Gives Every Business Application a Model

Open a business application in EA Workspace on a freshly configured instance and look for the Product…

IT4IT Version 3.0: A New Era for Managing IT (Part -2)

Updates to the Functional Components In IT4IT Version 2.1, the framework was organized around four…

IT4IT Version 3.0: A New Era for Managing IT (Part -1)

The release of IT4IT Version 3.0 is more than just an update. It is a turning point in how…

What Does “IT4IT” Mean?

At first, the name IT4IT might make you pause. It almost feels like a tongue twister – “IT for…

Demystifying CMDB Lifecycle Stage and Status in ServiceNow

Feeling lost with ServiceNow Lifecycle Stages? You are not alone. Many people find the terminology a…