AI

Four nested rings labelled AI, Machine Learning, Deep Learning and Gen AI on a violet background

ServiceNow AI, an Introduction for Implementation Teams

Most ServiceNow AI projects I have been near start the same way. The licence is signed, Now Assist is…
4 min read
Six numbered tiles: Prompt, Response, LLM, SLM, RAG, Training vs Inference

Six Terms You Need Before Any Conversation About Generative AI

Every generative AI conversation at work runs on the same half dozen words, and most of the confusion…
5 min read
The five pillars of ServiceNow AI Control Tower

The 05 Pillars of ServiceNow AI control Tower

In the first part of this series on ServiceNow AI control tower, we talked about why enterprises need…
3 min read

Introduction to ServiceNow AI Control Tower

Let’s be honest, AI is everywhere right now. From the chatbots answering our customers to the models…
3 min read