Author

As an IT leader with deep expertise in IT Operations Management, IT Service Management, and enterprise architecture, I focus on building resilient and future ready IT environments. My work spans IT strategy, automation, cloud operations, and infrastructure management all aimed at improving efficiency, reliability, and business alignment.

I have led large ITOM initiatives that improved service reliability, streamlined incident response, and modernized operational workflows. By leveraging automation, AI insights, and predictive analytics, I help organizations move from reactive to proactive IT operations, reducing downtime and enabling faster service delivery.

Beyond technology, I emphasize aligning IT with business goals, fostering collaboration across teams, and driving continuous improvement. Whether it is modernizing legacy systems, enhancing observability, or strengthening governance, my goal is to make IT a true enabler of innovation and growth. Always open to sharing ideas, networking, and collaborating on ways to elevate IT operations.